Technical Customer Support Professional II

Overview

Technical Customer Support Professional II (TechOps Engineer) responsible for the successful implementation and deployment of application solutions on hosted and on-premise customer servers, providing technical expertise, troubleshooting and user support during deployment.

What you'll do

• Collaborate with cross-functional teams and stakeholders to plan deployment activities, including strategies, timelines and resource requirements.
• Understand the technical deep-dive aspects of deployed systems or software and provide ongoing guidance and support to teams involved in deployment.
• Identify technical risks and propose workarounds.
• Assist end-users in understanding and utilizing the deployed software, and provide training sessions on new functionalities.
• Address user queries and provide timely, high-quality resolutions.
• Create and maintain comprehensive deployment documentation, including procedures, user guides and troubleshooting resources.
• Prepare deployment progress reports and track issues for future reference.
• Identify opportunities to optimize the deployment process and propose and implement process improvements, automation workflows or tools.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, or a related field, combined with proven experience in deployment support, software implementation, or a similar role.
• Strong knowledge and hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or similar providers, including compute, storage, networking, databases, and deployment models (IaaS, PaaS, SaaS).
• Proficiency in system administration tasks (server provisioning, configuration management and troubleshooting).
• Understanding of networking concepts (IP addressing, subnets, routing, load balancing, firewalls).
• Familiarity with virtualization technologies such as VMWare, Hyper-V, or KVM.
• Solid understanding of cloud security best practices, including identity and access management (IAM), encryption, network security groups, and data protection.
• Exceptional written and verbal communication skills, active listening capabilities, and a highly organized, self-directed approach to problem-solving, with professionalism, discretion and accuracy.

Nice to have

• High proficiency in scripting languages such as Python, Bash, or PowerShell for automation scripting and system integration.
• Foundational understanding of Business Accounting (analyzing financial statements, invoice processing in accounts payable/receivable) and basics of Payroll Management.
• Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert from both an internal and user perspective.

Details

• Location: Chennai, India.
• Work mode: Onsite.
• Job type: Full-Time.