Technical Delivery Consultant Product Owner

Overview

Lead requirement definition and delivery lifecycle for the Equifax Business Connect platform, a Commercial Risk Management Solution deployed as a configurable Salesforce managed package, as a client-facing Technical Solution Delivery Product Owner in the Operations Delivery Team.

What you'll do

• Lead discovery sessions with external clients to elicit and document comprehensive Business Requirements Specifications (BRS) that bridge business goals with technical feasibility.
• Partner with the client to translate manual credit policies into streamlined, automated decision flows that leverage Equifax data and Salesforce automation.
• Partner with the Dev Team to review requirements, ensuring every user story is understood, estimated accurately, and free of ambiguity.
• Document Technical Solution Architecture Diagrams using tools like LucidChart, including mapping data flows between Equifax, Salesforce, 3rd party APIs, and the client's internal systems.
• Manage the Client delivery backlog in Jira and serve as the voice of the customer by submitting Platform level enhancement ideas to Product Engineering.
• Perform testing on all features and configurations, ensuring every piece of functionality meets the defined Acceptance Criteria before it is presented to the client.
• Lead the client through the User Acceptance Testing (UAT) phase, including creating test plans, managing client feedback, and ensuring all stakeholders sign off on the final solution.

What you'll need

• 5+ years of experience in the Salesforce ecosystem.
• Current Salesforce Certified Administrator.
• Proven track record of authoring Business Requirements Specifications (BRS), Functional Design Documents (FDD), and detailed User Stories.
• Ability to understand Salesforce technical components (Flows, Apex, APIs, Data Models) to effectively communicate with developers and probe for hidden requirements.
• Proven ability to define Decision Trees and Workflow Logic for automated decisioning.
• Proven experience creating complex Solution Architecture Diagrams, Data Flow Diagrams, and UML diagrams using LucidChart, Visio, or similar tools.
• Experience performing functional testing, regression testing, and managing UAT cycles for enterprise-level software.
• Expert knowledge of Agile (Scrum) and SDLC.
• Expert-level proficiency in Jira for tracking sprints, defects, and backlogs.
• 5+ years of experience participating in technical projects using Scrum or Kanban methodologies, with a proven ability to prioritize backlogs and manage cross-functional dependencies.
• Bachelor's degree in Business, Computer Science, MIS, or a related field.

Nice to have

• Industry expertise in Commercial and/or Consumer Risk Management, lending, or credit decisioning business processes.
• Experience authoring or managing Credit Policy Rules and Scorecards or decisioning logic (e.g., Debt-to-Income ratios, FICO/Risk score thresholds, and industry-specific eligibility criteria).
• Exceptional skill in taking a "vague" client request and turning it into a precise technical requirement that a developer can build without constant back-and-forth.
• Salesforce Certified Platform App Builder or Certified Scrum Product Owner (CSPO).
• Working knowledge of SOQL to perform data validation during the QA process.
• Deep understanding of the commercial credit lifecycle, including scoring, financial analysis, and regulatory compliance.
• Excellent verbal and written skills, with the ability to lead difficult conversations.
• Experience with Collections application/platform or strategy.

Details

• Location: Pune, India.
• Hybrid work setting.
• Schedule: 2:30pm IST to 11:30pm IST.
• Employment type: Full time.