Technical I, Global Service Desk (TCF)

Overview

Technical I – Global Service Desk Engineer provides first-level and intermediate technical support for end users in a 24×7 environment.

What you'll do

• Troubleshoot complex technical issues for cloud platforms, Windows, and enterprise applications.
• Perform installation, configuration, and troubleshooting for softphones, VDI, and remote desktop solutions.
• Handle break/fix issues, system errors, access problems, and connectivity issues.
• Manage and resolve Priority 1 / Severity 1 incidents with SLA adherence.
• Log, track, update, and close tickets using ITSM processes.
• Monitor and evaluate inbound/outbound calls, chats, and emails for quality standards.

What you'll need

• Provide first level and intermediate technical support to end users.
• Troubleshoot Google Cloud Platform, AWS, Citrix, and Windows.
• Support enterprise applications and handle related system errors.
• Work with softphones, VDI environments, and remote desktop solutions.
• Manage Priority 1 / Severity 1 incidents.
• Ensure ticket logging, tracking, updates, and closures within SLA and ITSM processes.
• Maintain adherence to organizational and client policies.

Details

• Location: Gurugram, India.
• Employment type: Full time.