Technical Implementation and Support Specialist

Overview

Lead end-to-end technical implementation, onboarding and L2/L3 support for customers on the WCRGO SaaS platform, troubleshooting complex technical challenges and ensuring seamless platform adoption.

What you'll do

• Lead end-to-end technical implementation and onboarding of customers on the WCRGO platform, ensuring timely go-live and successful adoption.
• Configure workflows, troubleshoot technical challenges, and support customers with integrations and platform-related requirements.
• Provide L1/L2 technical support, investigate complex issues, and drive timely resolution in collaboration with Product and Engineering teams.
• Manage customer transitions from legacy systems and other platforms to WCRGO, ensuring minimal disruption to business operations.
• Conduct technical training sessions, product walkthroughs, and knowledge-transfer sessions for customers and internal teams.
• Identify recurring issues, document solutions, and contribute to improving implementation processes, support documentation, and platform stability.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
• 5-7 years of experience in technical implementation, application support, SaaS delivery, or enterprise software environments.
• Hands-on experience with SaaS platform configuration, workflow management, API integrations, and technical troubleshooting.
• Working knowledge of SQL, REST APIs, JSON, and debugging tools to investigate and resolve technical issues.
• Flexibility to work in shifts, based on business requirements.
• Experience working with ticketing and support platforms such as Zendesk, Jira, ServiceNow, or equivalent tools.

Details

• Location: Bangalore, Karnataka, India.
• Work set-up: remote or hybrid.
• Shift-based working as business requires.
• Travel: approximately 10–15% for customer implementations, training, and critical technical engagements, depending on business requirements.