Technical Support and Warranty

Overview

Provide technical assistance to internal and external customers for the Motion business, ensuring timely and cost-effective support in line with guidelines.

What you'll do

• Provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines.
• Execute support work according to customer expectations to contribute to customer satisfaction.
• Ensure customer retention by delivering superior customer experience.
• Display a clear sense of urgency and care in your area of responsibility, and communicate this to customers.
• Identify opportunities while supporting customers to address additional concerns, and report them to the account team through local business processes.
• Recognize technical problems and analyze them through communication with customers and remote connections to assets for a limited range of services and products.
• Take actions to identify new Service business opportunities for ABB, in close cooperation with customers and other ABB teams.

What you'll need

• BE or B.Tech in Electrical, or Diploma in Electrical.
• 5+ years of experience in a similar field.
• Warranty handling and technical support for large motors and generators.
• Good experience in customer handling.
• Good communication skills.
• Good in Microsoft Office applications.

Details

• Full-time role.
• Onsite work model.
• Based in Vadodara, India, contributing to the Motion business.
• Reports to: BL Manager MG Services MOSE India.