Junior Specialist- LOHA

Overview

Provide service and technical support to customers' business, including maintenance and repair support and knowledge transfer to site service engineers and technicians, at Agucha Mines.

What you'll do

• Perform repair and maintenance of Sandvik equipment, including repair of equipment breakdowns at the work face as and when required.
• Provide product support on technical issues and actively promote genuine Sandvik spares.
• Perform fault diagnosis and troubleshooting on equipment.
• Carry out scheduled audit of equipment and keep audit of machine and proper fitment of parts.
• Identify and feed back equipment defects to the product company, and implement improvements suggested by the product company.
• Support compilation of accurate data for the warranty process.
• Assist with completion of production documentation, including product manuals and technical support information, and prepare SOPs on maintenance and repair practices.
• Keep technical personnel advised of relevant information such as Service Bulletins.
• Carry out planned maintenance in the workshop, ensuring 100% compliance with all job plans.
• Analyse lubrication oil test reports to assess equipment condition and suggest corrective action to maintenance planning.
• Prepare RCAs (Root Cause Analysis) based on site guidelines and provide guidance for course of correction.
• Analyse MTTR / MTBF for all equipment at the site weekly and take corrective measures to reduce MTTR and increase MTBF.
• Eliminate repetitive failures and improve component performance.
• Ensure all tooling used in equipment maintenance is maintained and checked for safe operation.
• Liaise with customers to seek feedback on product performance.
• Support development of colleagues and peers through on-the-job and classroom training, including analytical troubleshooting and fault diagnostic training.
• Conduct site-based operator training.
• Execute shift records with proper justification along with the customer service team.
• Conduct EHS duties: conduct yourself in accordance with the Sandvik EHS Vision, take reasonable care of your own health and safety, comply with EHS legal requirements and Sandvik EHS policies and procedures, and help make the workplace safe and free of environmental harm.

What you'll need

• Degree or Diploma in Engineering.
• 6-7 years of hands-on and leadership experience handling service of drill or mining applications.
• Practical experience of critical troubleshooting of drills.
• Good people management capability and ability to train people.
• Active involvement in service operations in a complex service set-up and multi-cultural environment.
• Experience working in a contract situation with Sandvik equipment at a customer site, understanding the cost implications of incorrect maintenance.
• A team leader with a practical, hands-on approach and a self-motivated, open personality combined with strong leadership skills.
• Capacity to build good customer relations and a strong customer service focus.
• Computer literacy including MS-Excel, Word and PowerPoint.
• English communication skills, with excellent communication and interpersonal skills.
• Ability to work as part of a broad, integrated team.
• Flexibility to work within customer requirements, including customer sites, other sites and underground.
• Ability to challenge difficult mining conditions and plan to achieve operational performance in adverse working conditions.
• Strong safety focus and understanding of safety in a mining and/or heavy industrial environment.
• Ability to read schematics and excellent diagnostic ability to troubleshoot maintenance problems.
• Ability to inspect all major jobs before releasing equipment.
• Understanding and ability to communicate the cost implications of incorrect maintenance.
• Ability to transfer knowledge early to another person through coaching and mentoring.
• Commitment to continuously improve and update personal knowledge of product development and technical innovation.

Details

• Location: Agucha Mines, Bhilwara, India.
• Flexibility to work at customer sites, other sites and underground.
• Application deadline: 3rd November 2026.