Technical Product Support Engineer - Mobile Apps & Cybersecurity (India)

Overview

Technical expert responsible for supporting customers using Zimperium's Mobile Application Protection solution suite, researching, diagnosing and resolving customer-raised issues while maintaining high customer satisfaction.

What you'll do

• Provide technical support for Android applications, identifying and resolving issues in a timely manner.
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support.
• Maintain a high level of customer satisfaction through timely two-way updates between Zimperium and the customer.
• Take ownership of reported customer issues and ensure problems are resolved within Zimperium defined SLAs.

What you'll need

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.
• 5+ years of experience in customer support and service roles, preferably with software security technologies and solutions.
• Strong understanding of mobile application development and support, including good understanding of Android/iOS application development.
• Usage of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes and performing crash analysis.
• Experience in Java/related programming languages and scripting languages.
• Understanding of database querying using SQL.
• Basic understanding of SaaS-based delivery models and troubleshooting/debugging issues reported by customers.
• Self-motivated with extensive troubleshooting skills and knowledge of debugging.
• Customer-oriented with post-sales application support experience.
• Excellent spoken and written communication skills.
• Excellent communication and collaboration skills, with ability to work in a fast-paced environment and manage multiple priorities.

Nice to have

• Understanding of mobile application security.

Details

• Location: India (Remote).
• Team player capable of collaborating with product and engineering teams.