Technical Support Engineer

Overview

Provide advanced-level technical support to Alation customers as an escalation point for complex troubleshooting and debugging, acting as a subject matter expert in at least one support specialization area.

What you'll do

• Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
• Specialize in at least one of the support specialization areas and serve as SME for internal and external customers.
• Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
• Facilitate internal and external technical enablement sessions.
• Build and utilize complex lab setups to replicate and resolve problems.
• Troubleshoot and debug complex issues and act as an escalation point with customers and internal teams.

What you'll need

• CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.
• Open to work in rotational shifts.
• Experience troubleshooting Linux and running shell commands.
• Experience with relational databases such as Oracle and Postgres. SQL is a must.
• Ability to diagnose and debug applications written in Java and/or Python.
• Experience with web servers such as Apache and Nginx.
• Experience with REST APIs.

Nice to have

• Postgres (DB internals)
• JDBC drivers
• Elasticsearch, NoSQL, MongoDB
• Hadoop Ecosystem (Hive, HBase)

Details

• Location: Chennai, India.
• Open to working in shifts, aligned to customer requirements.