Technical Program Manager - GIOC

Overview

Vultr is building its first Global Integrated Operations Command Center (GIOC) in Chennai, a 24x7 command center for monitoring, triage, coordination, and incident resolution across Vultr's global infrastructure and operations. The Technical Program Manager will drive the end-to-end build and operational readiness of the GIOC.

What you'll do

• Own end-to-end program management for the GIOC build, transformation, and operational-readiness roadmap.
• Build and maintain integrated program plans, milestones, critical paths, dependencies, and delivery commitments.
• Coordinate multiple parallel workstreams across Systems, Network, Security, Platforms, Tooling, DC Ops, Physical Security/GSOC, SRE, and Corp IT.
• Track execution against committed milestones and proactively course-correct schedule, scope, and resource risks.
• Serve as the central point of accountability for overall GIOC program status.
• Coordinate onboarding of technical and operational teams into the GIOC.
• Define onboarding plans, milestones, dependencies, acceptance criteria, and operational readiness gates.
• Establish clear handoff requirements between engineering teams and GIOC operations.
• Track monitoring, alerting, escalation, documentation, access, staffing, and operational readiness requirements.
• Drive cutover, go-live, and post-launch hypercare activities.
• Drive cross-functional programs for automation, alert correlation, observability, and operational tooling.
• Coordinate delivery of a consolidated monitoring and operational dashboard covering onboarded GIOC services.
• Track dashboard coverage, alert quality, automation adoption, and identified observability gaps.
• Partner with engineering teams to prioritize improvements based on operational impact.
• Author clear and actionable PRDs for GIOC tooling, dashboards, automation, integrations, and operational capabilities.
• Translate operational requirements into engineering-ready requirements and acceptance criteria.
• Maintain program plans, decision logs, RAID logs, requirements traceability, and operational readiness documentation.
• Ensure key architectural, process, and scope decisions are documented and communicated.
• Translate program priorities into sprint-level execution in partnership with engineering teams.
• Challenge estimates, dependencies, assumptions, and delivery risks when required.
• Ensure engineering deliverables remain aligned with operational requirements and GIOC objectives.
• Partner with US-based Program Managers and engineering leaders to align priorities, dependencies, and timelines across geographies.
• Coordinate India-based stakeholders across Infrastructure Operations, Engineering, Security, SRE, DC Operations, GSOC, and Corp IT.
• Prepare executive-level program reviews covering progress, risks, decisions, dependencies, and required actions.
• Drive stakeholder alignment and secure executive buy-off on scope, priorities, and key program decisions.
• Own program-level RAID management across GIOC workstreams.
• Identify critical-path risks and cross-team dependencies before they affect delivery.
• Drive blockers to resolution through structured escalation and stakeholder coordination.
• Establish program governance, reporting cadence, decision forums, and escalation mechanisms.
• Lead program retrospectives and drive continuous improvement.

What you'll need

• 6–9 years of experience as a Technical Program Manager, Program Manager, or Project Manager in cloud infrastructure, data center, networking, security, SRE, or engineering environments.
• Proven experience delivering complex, multi-team technical programs from requirements through production/operational readiness.
• Strong practical understanding of infrastructure monitoring, observability, alerting, incident management, and system dependencies.
• Experience working directly with engineering teams and translating operational/business requirements into technical requirements or PRDs.
• Experience managing agile/scrum delivery across multiple engineering teams.
• Demonstrated ability to manage complex dependencies, risks, blockers, and critical-path activities.
• Experience working with geographically distributed teams and senior/executive stakeholders.
• Strong communication, documentation, presentation, and stakeholder-management skills.
• Comfortable operating in ambiguous environments with multiple concurrent priorities.
• Strong written and spoken English communication skills.

Nice to have

• Experience building, launching, or scaling a NOC, SOC, GIOC, command center, or 24x7 operations environment.
• Experience with automation, alert correlation, observability, or enterprise monitoring programs.
• Familiarity with tools such as Grafana, Prometheus, Datadog, Splunk, Power BI, or equivalent platforms.
• Familiarity with Jira, Confluence, Smartsheet, or similar program/ITSM platforms.
• Exposure to cloud infrastructure, networking, data centers, security operations, or SRE environments.
• PMP, CSM, PMI-ACP, or SAFe certification.

Details

• Location: Chennai, India.