Sr. Technical Program Manager

Overview

As Sr. Technical Program Manager, you will coordinate People Technology delivery between US-based Product Managers and the India Engineering team. You will own sprint execution, handoff quality, cross-team coordination, and continuous improvement in a new operating model.

What you'll do

• Own sprint execution end to end: create and close sprints in Jira, run grooming and planning, lead standup, track capacity and velocity, and ensure all stories are estimated and complete before each sprint closes.
• Serve as the handoff quality gate between Product and Engineering by reviewing stories for build readiness, flagging ambiguity or missing technical context, and resolving open requirements questions before work begins.
• Run the US-India coordination bridge, including a daily PM touchpoint, overlap-window ceremonies, and async-first practices.
• Manage cross-team dependencies and risks, route blockers to the right owner, and escalate delivery threats to leadership.
• Coordinate Unit Test logistics, including test resources, defect tracking, and communication between Engineering and the PM.
• Document the team's operational model, including post-launch on-call and support structure, escalation paths, and the handoff into business-as-usual operations.
• Drive continuous improvement using retrospective findings to improve handoff processes, story quality, and sprint predictability.
• Build and share repeatable practices that improve how the team works.
• Apply AI tools to program work, including status synthesis, risk and dependency tracking, meeting notes and follow-ups, and draft communications.
• Help the broader team build fluency with AI tools.

What you'll need

• 5-8 years of technical program or project/scrum team management experience delivering complex, cross-functional programs in enterprise SaaS or platform environments.
• Demonstrated ownership of programs spanning multiple teams end to end, including programs where you defined scope and goals yourself in ambiguous conditions.
• Strong technical fluency to understand and explain how Workday, ServiceNow, or comparable enterprise platforms fit together, reason about integration dependencies, and assess whether a user story is ready to build without writing the code yourself.
• Demonstrated working knowledge of Workday HCM or ServiceNow, including module configuration, integrations, annual HR cycles, and security model basics.
• Experience operating in a distributed or offshore/nearshore engineering model with US-based product and business partners.
• Best-in-class Jira and sprint management skills, including running ceremonies, keeping the board accurate, and producing sprint summaries for leadership.
• Strong communication across technical and non-technical audiences, including senior executives.
• Track record of influencing without authority, resolving blockers, and driving cross-org alignment on decisions.
• Fluent with AI tools for program management and able to help others build that fluency.
• Bachelor's degree in Engineering, Computer Science, IT, or a related field, or equivalent practical experience.

Details

• Location: Bengaluru.
• Office position; employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month.
• Employees must live within a reasonable commuting distance of the office.
• The role involves coordination between India-based engineering and US-based product and business partners.
• The role includes a daily touchpoint and overlap-window ceremonies for grooming, sprint planning, and sprint demos.