Technical Project Manager

Overview

Lead end-to-end delivery and operations for mission-critical platform-as-a-service initiatives covering API gateways (Mule, Mashery), Kafka messaging, and file transfer services, in partnership with platform engineering, SRE, security and client support teams across multiple geographies.

What you'll do

• Own end-to-end delivery for major platform programs, including roadmaps, milestones, dependencies, and RAID management across multiple concurrent initiatives aligned to business priorities.
• Lead quarterly and annual capacity planning across distributed engineering teams, forecasting demand, balancing priorities, identifying skill gaps, and supporting hiring and onboarding with leadership.
• Partner with engineering and SRE teams to run critical platform services end to end, including deployments, change management, incident coordination, escalations, and SLA/SLO governance for API gateways, Kafka, and related PaaS offerings.
• Represent the team in architecture reviews, cross-functional steering forums, and senior stakeholder discussions, translating business priorities into engineering plans and communicating technical tradeoffs to technical and non-technical audiences.
• Champion practical use of AI tools (e.g., Copilot, ChatGPT, automation assistants) for sprint and portfolio planning, status reporting, risk analysis, documentation, and workflow automation.
• Lead collaboration across teams in multiple time zones, establish operating rhythms, metrics, and executive reporting on delivery velocity, platform reliability, incident trends, and customer satisfaction.

What you'll need

• 10+ years of experience in program/project management, technical program management, or Scrum Master leadership roles in software or platform engineering environments.
• Proven track record managing delivery and operations for mission-critical platform or infrastructure services (e.g., Kubernetes, API gateways, Kafka, cloud platforms, or internal developer platforms).
• Strong technical fluency to engage credibly in architecture discussions, deployment pipelines, production incidents, and platform operational models.
• Demonstrated experience in portfolio-level resource planning, capacity management, and multi-team program planning across concurrent, high-priority initiatives.
• Hands-on use of AI tools for project/portfolio management, documentation, reporting, or workflow automation, combined with proven leadership of globally distributed cross-functional teams.

Nice to have

• Certification as Scrum Master (CSM/PSM), PMP, PMI-ACP, or SAFe Program Consultant.
• Prior background in SRE, DevOps, or platform engineering before transitioning to program management.
• Direct experience with API Gateways (Mashery, Mule), Kafka, or enterprise middleware platforms.
• Exposure to observability, incident management, and ITSM tools (ServiceNow, PagerDuty, Splunk, Grafana, etc.) and experience building AI-assisted reporting or PM workflow automations.
• Exceptional communication, executive stakeholder management, and experience presenting program status and recommendations to senior leadership in a collaborative, global team environment.

Details

• Location: Bangalore, India.