Technical Projects Systems Engineer

Overview

Customer Proof of Concepts Engineer (Systems Engineer) responsible for end-to-end development, planning, design, delivery and coordination of Customer Proof of Concept Labs, primarily focused on Enterprise Networking and Nexus (NX) technologies, but may include other Cisco technologies.

What you'll do

• Identify, prioritize and organize all project-related tasks.
• Strategize and communicate project goals and objectives across organizational levels.
• Ensure effective status reporting from all third-party developers involved in assigned projects.
• Design, develop, document and deliver diverse POC content, mainly for Enterprise Networks and NX.
• Collaborate with Account Teams, Technical Marketing Engineers (TMEs), Content Developers, Partners and customers to extract requirements.
• Create design and test plans aligned with POC objectives.
• Lead the POC engineering efforts from introduction through build, test and delivery phases.
• Work collaboratively with a multidisciplinary engineering team.
• Document and plan all projects thoroughly before the build phase.
• Utilize standard design tools and templates such as Visio, PowerPoint and MS Project.
• Present and justify designs to peer review groups.
• Serve as the first point of contact for all escalations related to POCs.
• Collaborate with account teams, partners and customers to ensure successful POC delivery.
• Manage escalations by coordinating with responsible engineers to provide fixes, document solutions, update the Support Knowledge Base, and train Tier 1 and Tier 2 engineers.
• Work with project managers to ensure content and documentation updates are planned and executed.
• Liaise with operations teams to resolve issues during development and testing, provide technical support, and recommend design improvements.
• Act as a liaison with third-party developers and independently develop content as needed.

What you'll need

• CCNP/CCIE certification or equivalent experience.
• Strong background in Routing, Switching and Security protocols, including OSPF, EIGRP, BGP, MPLS, DMVPN, IPSec, NAT, Trustsec, LISP, VXLAN, EVPN and 802.1x.
• Experience with Cisco Catalyst SD-WAN, including controller deployment (on-premise and cloud), template and policy management, and Cloud On-Ramp for Multi-Cloud.
• Expertise in Cisco Software Defined Access (SDA), including Cisco Catalyst Center (DNA Center) deployment and management, network device provisioning, SWIM, templates, Plug-and-Play and SD-Access Fabric.
• Cloud networking experience with AWS, Azure, GCP and Microsoft Office365.
• Familiarity with virtual infrastructures such as VMware vCenter and virtual machines.
• Experience with test tools such as Spirent, Cyberflood, Avalanche, Ixia, Keysight and WAN emulation.
• Proven project delivery, project management and time management skills.
• Strong self-management and time management skills with the ability to organize competing priorities across global time zones.
• Sense of urgency and adaptability to shifting team demands and critical time-to-market business needs.
• Flexibility to handle a wide range of tasks and rapidly switch between projects in a fast-paced environment.
• Analytical skills to use source materials effectively, think critically, identify risks and recommend actions.
• Attention to detail with a focus on accuracy and adherence to standards.
• Excellent written and oral communication skills, with an emphasis on building relationships and promoting collaborative goals.
• Professionalism in managing people, problems and stress, and persistence to complete tasks.
• Dependability and reliability in meeting commitments and producing high-quality work.
• Independent learning ability with creative problem-solving skills and a proactive approach to information gathering.
• Strong planning and organizational skills to anticipate problems, manage complexity and meet deadlines.

Nice to have

• Knowledge of Cisco security products, including SSE, Meraki, Secure Access, Secure Cloud Control, NGFW, ISE, Stealthwatch, ThousandEyes, Umbrella, Threat Defense, Defense Orchestrator, Cyber Vision and Office 365.
• Basic programming and scripting skills in Go, Python, Ruby, PowerShell, XML, SQL, etc.
• Basic web development and scripting knowledge.

Details

• Location: Bangalore, India.
• Reports to the SE Operations Manager; works closely with the Content Development, Project Management, Practice Leads, Automation/UI Development, Technical Writing, dCloud Social Media, Platform and NetOps teams.
• Works across global time zones.