Technical Services Intern

Overview

Technical Services Intern role supporting AI-enabled IT operations, infrastructure and cloud, and IT security work for customer environments.

What you'll do

• Research and trial AI tools for IT operations (AIOps), such as log analysis, anomaly detection, alert triage and root-cause support.
• Build prototypes that use LLMs to generate runbooks, health-check reports and troubleshooting guides.
• Help create AI assistants that search internal documentation and past incidents.
• Write reusable prompts, templates and how-to guides, and run short demos to help colleagues adopt AI.
• Track and report the time saved and quality gained from using AI on real work.
• Support the build, configuration and maintenance of Linux and Windows servers, databases, and virtual or cloud environments (Azure, AWS).
• Automate repetitive tasks with scripting (Python, PowerShell, Bash) and infrastructure-as-code (Terraform, Ansible).
• Assist with monitoring, performance testing, backups and disaster-recovery exercises.
• Help prepare technical documentation, diagrams and reports for customers.
• Assist with security hardening, patching and vulnerability scanning.
• Support access control, certificate management and secure remote access.
• Help define safe-use guidelines for AI tools in IT operations, including data privacy and access controls.

What you'll need

• Recent Degree or Diploma in IT, Computer Science, Information Systems, Networking or Cybersecurity.
• Basic knowledge of Linux and/or Windows administration.
• Basic knowledge of networking fundamentals (TCP/IP, DNS, firewalls).
• Basic scripting ability (Python, PowerShell or Bash).
• Regular, practical use of AI tools (e.g. ChatGPT, Claude, Copilot) in study or personal projects.
• Curiosity, a problem-solving mindset, and confidence working with colleagues and customers.
• Good written and verbal communication in English.

Nice to have

• A project applying AI or automation to IT operations, security or cloud (final-year project, home lab or GitHub).
• Entry-level certifications such as CompTIA Security+, Azure Fundamentals (AZ-900), Azure AI Fundamentals (AI-900) or AWS Cloud Practitioner.
• Interest in cybersecurity shown through labs or capture-the-flag (CTF) challenges.

Details

• Location: Chennai.