Technical Specialist - Implementation

Overview

OneTrust is seeking a Technical Specialist to join the R&D Customer Engineering organization and drive innovation across its AI Governance portfolio. The role combines the technical depth of a software engineer with the customer focus of a solution architect, helping strategic customers solve complex governance challenges through hands-on solution development, integrations, demonstrations, and proof-of-value engagements.

What you'll do

• Build customer-facing solutions by developing demonstrations, proof-of-value implementations, integrations, automations, and accelerators across AI Governance and adjacent OneTrust domains.
• Solve complex technical challenges through hands-on troubleshooting, root cause analysis, and implementation support for strategic customer engagements.
• Extend platform capabilities using APIs, SDKs, workflow automation, AI technologies, and cloud services without modifying OneTrust's core product codebase.
• Accelerate AI Governance adoption across AI inventories, risk assessments, governance workflows, compliance operations, model oversight, and responsible AI programs.
• Create reusable assets including reference architectures, implementation playbooks, solution blueprints, and best-practice guidance that can scale across customers.
• Influence product strategy by identifying adoption barriers, implementation gaps, emerging customer needs, and opportunities for future platform investment.
• Leverage modern AI technologies, including AI-assisted development tools, AI agents, cloud-native services, and emerging engineering approaches, to rapidly prototype and validate new solution concepts.
• Evaluate new AI technologies and integration opportunities relevant to OneTrust's AI Governance ecosystem.

What you'll need

• 8+ years of experience in Software Engineering, Solutions Engineering, Technical Consulting, Customer Engineering, or Forward Deployed Engineering roles.
• Strong experience with modern programming languages such as Python, Java, JavaScript, TypeScript, or similar technologies.
• Experience building integrations, APIs, automations, and cloud-based solutions.
• Strong troubleshooting, debugging, and root-cause analysis skills.
• Experience working directly with enterprise customers on technical implementations.
• Familiarity with AWS, Azure, or GCP cloud platforms.
• Strong communication skills with the ability to translate technical concepts into business outcomes.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.

Nice to have

• Experience with AI Governance, Risk Management, Privacy, Compliance, Security, or Governance platforms.
• Familiarity with LLMs, AI Agents, Model Governance, and Responsible AI frameworks.
• Experience developing proof-of-concepts, prototypes, demonstrations, or reference implementations.
• Knowledge of frameworks such as NIST AI RMF, ISO 42001, EU AI Act, ISO 27001, or related governance standards.

Details

• Location: Bengaluru, India.
• Office-first culture, with three days a week in office for most roles; the recruiter can confirm the specific requirement for this position.