Technical Support Engineer

Overview

Technical Support Engineer resolves moderately complex hardware and software issues for customers using established protocols, provides comprehensive product/services responses, and collaborates with multiple teams to improve outcomes and processes.

What you'll do

• Address customer concerns independently by following established protocols.
• Resolve moderately complex technical problems from incoming customer interactions.
• Provide comprehensive answers on services, products, technical topics, and customer relations, including features, specifications, and repairs.
• Proactively assist customers to mitigate or prevent problem occurrence.
• Collaborate with clients, programmers, QA testers, and managers for seamless project outcomes.
• Contribute input to customer solution offerings based on requester needs.
• Align work with global strategies and support process improvements and standardization.

What you'll need

• High School Diploma/GED/higher secondary education or commensurate work experience or demonstrated competence.
• Typically 4-6 years of related work experience in support or customer environments.
• Experience in remote support or telephone support (preferred context stated).
• Knowledge of Active Directory.
• Knowledge of ServiceNow.
• Knowledge of Linux.
• Knowledge of Microsoft Windows Server and Microsoft Windows 10.

Details

• Employment type: Full time.