Technology Support Engineer

Overview

Resolve incidents and problems across business system components while supporting the technical planning, design, development/integration, and verification/validation of customer Azure Virtual Desktop environments.

What you'll do

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Manage and troubleshoot VDI infrastructures.
• Perform VDI upgrades and VDI migrations from planning through implementation.
• Configure VDI patch management and policies.
• Manage VDI license migrations and renewals.
• Work with multiple internal and external stakeholders to deliver high customer expectations.
• Plan deployment of host pools and app groups.
• Deploy automation runbooks, Azure Logic Apps for auto scale, Azure virtual networks, VPN gateways, Azure monitoring alerts, key vaults, storage accounts, Azure Files and NetApp Files.
• Create Azure image galleries and custom Windows 10 images for AVD deployments.

What you'll need

• Minimum 5 year(s) of experience.
• 15 years full-time education.
• Bachelor's Degree or Diploma in Engineering or Computer Science.
• Microsoft Azure Windows Virtual Desktop.
• M365 Cloud PC, Intune or another EMM solution, and MECM.
• PowerShell scripting.
• DevOps Terraform knowledge.
• Strong knowledge of managing and troubleshooting VDI infrastructures.
• Strong background with Microsoft SQL Server, IIS, and Active Directory Policy Management.
• Understanding of Cloud Concepts, AVD deployments, Intune infrastructure and day-to-day activities.
• Understanding of Azure Landing Zones and Azure Virtual Desktops.
• Expertise in FSLogix Profiles and FSLogix App Masking.
• Familiarity with Azure Automation Accounts.
• In-depth understanding of Azure Active Directory.
• Understanding of deploying Azure Virtual Desktop using a code-based approach.
• In-depth understanding of MSIX app attach.
• Windows 10/11 multi-session operating system knowledge.
• Understanding of Office 365, Teams, Mobile Device Management, and Modern Desktop.
• Knowledge of Active Directory, Identity and Access Management, and Single Sign-On.
• Knowledge of AVD monitoring using both Microsoft native tools and market-leading monitoring products.
• In-depth understanding of network configurations on Azure.
• Excellent communication skills.

Nice to have

• Knowledge of Citrix and Horizon environments.
• Citrix, Azure AVD, Cloud PC, SCCM Co-Management, or VDI Management.
• Experience providing Technical Support.
• Experience working with global customers.
• AZ-900 Certification, or willingness to achieve the certificate in the desirable time.
• AZ-140 Certificate.

Details

• Location: Bengaluru.
• Flexible to work in 24x7 rotational shifts, including weekends.