Technical Consulting Engineer

Overview

Technical Consulting Engineer in Cisco TAC/Customer Engineering Support, resolving complex customer technical issues and enabling customers to use ThousandEyes for network and internet visibility.

What you'll do

• Provide advanced technical expertise and leadership to solve complex, high-impact customer issues.
• Lead creation, refinement, and delivery of technical documentation, training materials, and knowledge content.
• Partner with Engineering and Product teams to address systemic product issues and influence roadmap decisions.
• Configure, troubleshoot, or automate ThousandEyes product workflows using advanced software skills.
• Use customer feedback and technical insights to drive serviceability, usability, and product improvements.
• Resolve customer support requests via online-chat, email, and phone; participate in 24x7 support coverage.

What you'll need

• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• 5-8+ years of experience in a technical support, engineering, or related customer-facing role.
• Expert-level certifications (e.g., CCIE) or equivalent advanced technical credentials (preferred).
• Familiarity with core networking principles including TCP/IP, DNS, web technologies, proxies and VoIP.
• Knowledge of virtualization technology (containers, VirtualBox, VMware, HyperV, Xen).
• Experience in security areas such as authentication, permissions, and SSO.

Details

• Location: Bangalore, India.
• 24x7 Support Coverage model is required.