Technical Support Engineer (PAM)

Overview

Technical Support Engineer (PAM) to investigate and resolve customer-reported issues for Saviynt’s identity platform.

What you'll do

• Investigate and resolve customer-reported technical issues.
• Guide customers through installation, operation, and maintenance scenarios for the platform.
• Collaborate with field engineers/technicians to isolate and fix product-related problems.
• Document and report recurring or critical issues to Engineering and R&D teams.
• Develop and maintain troubleshooting guides and technical documentation.
• Build and use diagnostic tools to identify potential product difficulties and improve stability.
• Respond to technical inquiries to ensure timely and effective resolution.

What you'll need

• Bachelor’s degree and 3+ years of related experience.
• Experience in a technical support or similar customer-facing technical role.
• Experience supporting complex software applications in an enterprise environment.
• Ability to understand and troubleshoot technical challenges.
• Knowledge of identity and access management (IAM) concepts and technologies.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Ability to read and interpret technical logs and diagnostic output.