Technical Support Engineer

Overview

Provide expert technical support to customers for electronic components, supporting the inside sales team and the sales strategy for supplier offerings.

What you'll do

• Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to electronics components.
• Interact with customers via email, phone, and live chat to address technical inquiries, product specifications, and application-related questions.
• Maintain an up-to-date understanding of the product catalog, features, and applications to communicate and provide solutions to customers.
• Collaborate with the inside sales team to identify customer needs, recommend products, and ensure customer satisfaction throughout the sales process.
• Document customer interactions and technical solutions, contributing to a knowledge database for reference and training.
• Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently.
• Provide feedback and insights on customer experiences and needs to contribute to product improvements and development.
• Identify opportunities for business expansion in support of the customer sales strategy for supplier offerings.
• Develop and maintain business relationships by providing solutions for the company and its defined suppliers in a product line, to achieve strategy and business financial objectives.

What you'll need

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field.
• Proven experience in the electronics industry, including knowledge of electronic components and their applications.
• Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers.
• Excellent written and verbal communication skills, with a professional and customer-centric approach.
• Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously.
• Problem-solving skills and a commitment to providing top-notch technical support to customers.
• Typically 3+ years of experience with a bachelor's or equivalent.

Nice to have

• Familiarity with CRM software and other relevant tools for tracking and managing customer interactions.

Details

• Location: Bangalore, India.
• Shift timings: UK/US shift hours.