Technical Support Engineer (API Management) - US Shift

Overview

Technical Support Engineer on the Global Technical Support Team, resolving customer software development issues for Perforce's Akana API management product.

What you'll do

• Conduct root cause analysis and help customers resolve problems in complex distributed environments.
• Facilitate frequent and timely customer interactions via e-mail, web portal, phone, and video conferences.
• Collaborate with Sales, Professional Services, and Engineering to resolve a wide variety of customers' software development issues.
• Ensure the success of software development customers by providing dependable and timely resolution for the Akana product.
• Deliver a high level of customer satisfaction through world-class technical support services.

What you'll need

• Knowledge and skills from previous experience and on-the-job training to conduct root cause analysis.
• Self-motivated, proactive, and results-oriented.

Details

• US shift.
• Location: Pune, Maharashtra.