Technical Support Engineer II

Overview

Provide post-sale technical support to customers and partners by troubleshooting technical issues, developing resolution plans, and communicating clearly. The role includes participation in a rotating on-call schedule covering evenings, weekends, and holidays when needed.

What you'll do

• Provide post-sale technical support to customers and partners.
• Assess and document reported customer issues.
• Formulate and communicate resolution plans.
• Gather the information and resources needed to resolve cases.
• Investigate and reproduce customer case scenarios.
• Communicate clear responses and document corrective actions.
• Participate in a shared rotating on-call schedule.

What you'll need

• 1–2 years of relevant professional experience in technical support or an equivalent role.
• Knowledge of IT and system administration.
• Knowledge of networking, data transport, and encryption.
• Knowledge of cloud infrastructure and virtualization.
• Knowledge of security concepts and methodologies.
• Troubleshooting and problem-deconstruction skills.
• Strong written and verbal English communication skills.

Nice to have

• Relational database and SQL proficiency.
• Experience with .NET applications.
• Ability to communicate technical concepts in multiple languages.
• Prior or current security clearance.

Details

• Location: Belfast, United Kingdom.
• On-call coverage may include evenings, weekends, and holidays.