Technical Support IV Agentic

Overview

Technical Support IV support engineer for Agentic Hosting at Bluehost, handling complex technical escalations and shaping support for modern development stacks and AI-powered workloads.

What you'll do

• Own and resolve the most complex technical escalations end-to-end across VPS, Dedicated, and advanced hosting environments.
• Support development stacks including Node.js, Next.js, and containerized applications.
• Troubleshoot performance, networking, and system-level issues on AlmaLinux and related platforms.
• Partner with Product and Engineering on emerging platforms including N8N, Hermes, OpenClaw, and agentic tooling.
• Serve as a primary technical escalation point for T3 teams and mentor support engineers.
• Identify recurring patterns in customer issues and drive systemic fixes or product improvements.

What you'll need

• Deep experience in Linux system administration (AlmaLinux, CentOS, or similar).
• Strong understanding of web hosting infrastructure including DNS, networking, security, and performance tuning.
• Hands-on experience with modern frameworks including Node.js and Next.js.
• Experience with developer workflows for modern application stacks.
• Familiarity with containers, APIs, and AI-driven or automated application patterns.
• Clear communication to translate complex technical issues for engineers, product managers, and customers.

Details

• Location: Mumbai, India.
• Work environment options mentioned: work-from-home, hybrid, or work-from-the-office.