Technical Support Supervisor

Overview

Technical Support Supervisor who supervises teams providing remote service, customer access, and pre-/post-sales support for business systems and application issues.

What you'll do

• Supervise daily work for teams delivering remote (offsite) support and service delivery.
• Oversee day-to-day activities of support-level employees, ensuring compliance and task prioritization.
• Lead a team of non-exempt contributors with coaching and guidance.
• Monitor key performance metrics and ensure achievement of objectives and contractual commitments.
• Address and monitor routine escalations to resolve issues as needed.
• Collaborate cross-functionally for efficient project delivery and improved troubleshooting/user experience.

What you'll need

• Typically 2-4 years of job-related experience.
• 0-2 years of management experience, preferably in remote/telephone support or related fields.
• Four-year degree in any area or related discipline, or commensurate work experience.
• Knowledge of AWS.
• Working knowledge of Java, Python, Linux/Unix, SQL, TCP/IP, and automation/scripting.
• Background in customer support and root cause analysis.

Details

• Location: Bengaluru, Karnātaka, India.
• Employment: Full time.