Technical Systems Engineer

Overview

Technical Systems Engineer with Cisco Commerce Product Management & Engineering (part of Cisco IT), responsible for platform operations and leading the reliability, performance, and operational excellence of the Cisco Commerce Platform.

What you'll do

• Drive end-to-end platform availability, reliability, and resilience across core commerce platforms.
• Actively participate during production incidents (P1/P2); coordinate multi-functional triage calls, perform rapid root-cause isolation, and implement recovery actions.
• Ensure operational readiness, load resilience, and enhanced support coverage for critical business events, high-volume booking periods, and fiscal quarter-end cutovers.
• Investigate complex multi-tier transaction failures across microservices, API gateways, enterprise service buses, and asynchronous messaging backends (Apache Kafka).
• Leverage APM and log aggregation tools (e.g., Splunk, AppDynamics) and derive relevant insights and platform improvements.
• Develop automated health checks, anomaly detection routines, and self-healing automation scripts to remediate operational issues before they impact end users.
• Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction.
• Document processes, resolutions, and recurring issues for knowledge management and training purposes.
• Partner closely with software engineering, architecture, and infrastructure teams to lead large-scale distributed commerce microservices, maintain detailed SLAs/SLOs, drive automation, and lead incident response.
• Prepare systems for peak transaction windows and quarter-end close cycles.

What you'll need

• Bachelor's degree in Engineering with 6–7 years of significant professional experience.
• 6+ years in Platform Operations, Site Reliability Engineering (SRE), Technical Systems Support, or Production Infrastructure Engineering.
• 5+ years of operational experience supporting high-volume enterprise commerce platforms.
• Deep understanding of microservices architecture, RESTful APIs, API Gateways, and event-driven architecture (Apache Kafka, JMS).
• Strong Python scripting skills for automation, synthetic monitoring, and system integration.
• Use AI to correlate events and transactions and generate insights for operational process and efficiency improvements.

Nice to have

• Excellent English interpersonal skills to collaborate successfully with global teams.
• Strong analytical and problem-solving skills.
• Familiarity with Cisco Commerce architectures (e.g., CCW, CCW-R, Enterprise Agreement Workspaces etc).

Details

• Location: Bangalore, India.