Technical Writer

Role Overview:

We are looking for a Technical Writer who can translate complex technical concepts into clear, accurate and user-friendly documentation. The role involves working closely with Product Managers, Engineers, QA, and Support teams to create and maintain high-quality documentation for platform features, APIs, workflows, and user guides.

The ideal candidate has strong writing skills, a solid understanding of software systems, and the ability to think from the end user’s perspective.

Key Responsibilities:

• Create, review, and maintain technical documentation including:
• User guides and manuals
• Platform and module documentation
• API documentation
• Configuration and deployment guides
• Release notes and change logs
• Collaborate with Product Managers and Engineering teams to understand features, workflows, and technical details.
• Convert complex technical information into simple, structured, and easy-to-understand content.
• Ensure documentation is accurate, consistent, and aligned with the latest product releases.
• Maintain version control and documentation updates across releases.
• Work with UX and Support teams to ensure documentation improves user adoption and reduces support queries.
• Follow documentation standards, templates, and style guides.
• Support audit, compliance, and customer-facing documentation requirements when needed.

Required Skills & Qualifications:

• Bachelor’s degree in Engineering, Computer Science, English, Technical Communication, or a related field.
• 2+ years of experience as a Technical Writer in a software or technology-driven environment.
• Strong written English skills with attention to clarity, grammar, and structure.
• Ability to understand software concepts such as:
• Web applications and platforms
• APIs and integrations
• Workflows, data pipelines, or system architecture (high-level understanding is sufficient)
• Experience working with documentation tools such as:
• Microsoft Word / Google Docs
• Confluence / Notion / Wiki tools
• Markdown-based documentation (preferred)
• Ability to work with cross-functional teams and manage multiple documentation tasks in parallel.

Good to Have:

• Experience documenting SaaS or platform-based products.
• Familiarity with Agile / SDLC environments.
• Basic understanding of REST APIs, JSON, or database concepts.
• Experience creating diagrams, flowcharts, or visual documentation.
• Exposure to AI / GenAI / data platforms is a plus.

Soft Skills:

• Strong communication and collaboration skills.
• Ability to ask the right questions and clarify ambiguities.
• High attention to detail and quality.
• Self-driven and comfortable working with minimal supervision.
• Ability to balance technical accuracy with user simplicity.

What the candidate will Gain:

• Opportunity to work on a modern, evolving software platform.
• Direct collaboration with product and engineering leadership.
• Exposure to emerging areas such as AI, automation, and data platforms.
• A role that has visible impact on product usability and customer success.