Technical Writer (Madcap Flare)

Overview

Create and maintain clear, user-focused technical documentation for software applications, using MadCap Flare, across the full content lifecycle in an Agile/Scrum environment.

What you'll do

• Create, edit and maintain online help systems, user guides, release notes, process documentation, knowledge base articles and workflow documentation.
• Develop and publish structured online help content using MadCap Flare and related documentation tools.
• Collaborate with software engineers, product managers, QA teams, business analysts and subject matter experts to gather and validate technical information.
• Translate complex technical concepts and workflows into easy-to-understand content for technical and non-technical users.
• Ensure documentation quality, consistency, usability and adherence to established style guides, templates and documentation standards.
• Manage documentation through the complete content lifecycle, including planning, drafting, reviews, revisions, approvals, publishing and maintenance.
• Maintain and organize documentation repositories, content structures, reusable assets and version-controlled documentation.
• Use Azure DevOps to track documentation tasks, sprint deliverables, defects and release activities.
• Understand and document end-to-end application workflows, business processes and system interactions beyond feature-level functionality.
• Review and update documentation to reflect software enhancements, product changes, bug fixes and evolving business requirements.
• Participate actively in Agile/Scrum ceremonies and align documentation deliverables with product release schedules.
• Contribute to continuous improvement initiatives related to documentation processes, tooling, content strategy and user experience.
• Manage priorities, timelines and multiple concurrent assignments while consistently meeting deadlines.

What you'll need

• Bachelor's degree in Technical Communication, English, Computer Science, Information Systems, Business or a related field; equivalent professional experience may be considered.
• 2–6 years of professional technical writing experience in a software development or technology-driven environment.
• Proven experience creating clear, structured and user-centric technical documentation.
• Hands-on experience with MadCap Flare for developing and maintaining online help systems and documentation deliverables.
• Strong understanding of documentation best practices, information architecture and content organization.
• Experience working in Agile/Scrum development environments.
• Familiarity with Azure DevOps, Jira, Confluence or similar collaboration and tracking tools.
• Strong written, verbal and interpersonal communication skills.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Experience documenting software applications, APIs, system workflows, business processes and enterprise applications.

Nice to have

• Basic understanding of HTML, CSS, XML, Markdown or structured authoring concepts.
• Experience with version control systems such as TFS/Git.
• Exposure to Materials Management, Supply Chain, ERP or Healthcare systems.

Details

• Location: Remote - India.
• Flexible work environment (hybrid).