Technology Architect

Overview

Design and implement scalable, secure, and cost-efficient conversational AI solutions as a Google Dialogflow CX Developer/Architect. Work with engineering, QA, infrastructure, and business teams to deliver intelligent voice and chatbot platforms using Google Cloud Platform.

What you'll do

• Design solution architecture for scalable bot platforms using Dialogflow CX and GCP.
• Integrate DFCX with backend systems, APIs, and telephony platforms, including Twilio and Genesys.
• Implement security and redaction policies in DFCX for PII, PCI, and HIPAA compliance.
• Architect scalable designs considering GCP quotas, regions, and failovers.

What you'll need

• Minimum 5 years of experience in Contact Center Technology Implementation.
• 15 years full-time education.
• BE or B.Tech.
• Cloud Contact Center Implementation skills.

Nice to have

• Implement CI/CD automation using Cloud Build or GitHub Actions.
• Drive cost optimization and GCP quotas/limits management.
• Extract usage insights using BigQuery, Looker Studio, and analytics tools.
• Google Cloud Professional Cloud Architect / Developer.

Details

• Location: Bengaluru.