Technology Operations Analyst

Overview

This role serves as an operational partner across Technology, Product, Finance, and PMO teams, managing Atlassian ticket queues, Jira administration, monthly CAPEX reporting, operational dashboards, SharePoint content, and executive reporting through Microsoft 365.

What you'll do

• Manage and triage incoming Jira and Jira Service Management tickets, monitoring queues and ensuring adherence to SLAs.
• Coordinate with Technology, Product, Infrastructure, Security, and Application teams to route and resolve tickets.
• Maintain Jira project configurations, workflows, issue types, fields, dashboards, and permissions.
• Support Confluence space administration, documentation management, and knowledge-base maintenance.
• Assist with user provisioning, access reviews, and license administration.
• Track and report on ticket volumes, trends, SLA performance, and backlog health.
• Support Atlassian governance initiatives and platform standardization efforts.
• Prepare and maintain monthly CAPEX reporting packages and validate Jira data used for capitalization reporting.
• Ensure CAPEX-related fields are completed accurately and consistently.
• Partner with Engineering Managers, Product Managers, and Finance teams to resolve data quality issues.
• Support monthly audit reviews and CAPEX compliance activities.
• Create and maintain dashboards providing visibility into CAPEX utilization and project investment tracking.
• Help automate data collection and reporting processes using Jira and Microsoft tools.
• Manage Technology SharePoint sites and document libraries, maintaining project repositories, operational documentation, governance materials, and reporting artifacts.
• Ensure documents remain current, organized, and easily accessible.
• Support creation of collaboration workspaces for strategic initiatives and cross-functional programs.
• Develop recurring operational reports and executive dashboards, consolidating information from Jira, SharePoint, Excel, and Power BI.
• Produce weekly and monthly KPI reports for leadership and analyze trends to identify process improvement opportunities.
• Support audit, compliance, and governance reporting requirements.
• Use Microsoft Copilot and other approved AI tools to summarize information, draft operational content, analyze trends, and streamline routine reporting tasks.
• Identify opportunities to apply AI and automation across Jira, SharePoint, Microsoft 365, and reporting workflows.
• Validate AI-generated outputs for accuracy, completeness, confidentiality, and alignment with company policies.
• Support documentation, adoption, and responsible-use practices for AI-enabled operational processes.
• Act as liaison between Technology, Product, Finance, PMO, Infrastructure, Security, and vendor teams.
• Follow up on outstanding actions and track key operational deliverables.
• Coordinate operational governance meetings and prepare supporting materials.
• Maintain action logs, RAID logs, and operational trackers.
• Support strategic initiatives and special projects as assigned.

What you'll need

• Strong Jira and Confluence expertise.
• Analytical, reporting, and coordination skills.
• Practical AI skills.

Details

• Location: Hyderabad, India.