Operations Manager

Overview

Operations Manager role within the Biomedical Research Data and Digital Operations group at Novartis, responsible for end-to-end operations of globally deployed software applications.

What you'll do

• Own end-to-end operational responsibility for one or more software applications after deployment to production, including onboarding, upgrades, ongoing support, and decommissioning.
• Ensure application stability, performance, availability, and reliability across environments while proactively identifying and mitigating operational risks.
• Oversee incident and problem management, including incident detection, troubleshooting, root cause analysis, resolution tracking, and prevention of recurring issues.
• Manage releases, patches, upgrades, vendor-driven changes, and rollouts while ensuring minimal business disruption and operational readiness.
• Lead vulnerability management activities to ensure applications meet security, compliance, usability, performance, and sustainability requirements.
• Ensure adherence to global information security, quality, compliance, governance, and audit-readiness standards across all products and services.
• Coordinate with infrastructure, platform, environment, backup, and disaster recovery teams to ensure operational resilience and business continuity.
• Manage application dependencies across platforms, integrations, vendors, and internal technology teams to maintain seamless service delivery.
• Provide end-user support, communication, onboarding, training, functional guidance, and support for user acceptance testing activities.
• Maintain and continuously improve knowledge bases, operational documentation, support materials, and readiness standards.
• Define, monitor, and report on SLAs, KPIs, system performance metrics, operational health indicators, and service management outcomes.
• Act as the single point of accountability for business stakeholders, engineering teams, technology partners, vendors, and support teams on application operations.
• Guide and coordinate external application support teams, ensuring effective prioritization, timely execution, and high-quality operational delivery.
• Ensure license compliance, cost effectiveness, sustainability, and efficient use of external resources through governance and process optimization.
• Drive operational excellence through automation, trend analysis, feedback loops, recurring issue reduction, and continuous service improvement.
• Ensure operational insights, risks, dependencies, and improvement opportunities are reflected in product roadmaps and lifecycle planning.
• Provide consulting and advisory support on application usage, optimization, scalability, maintainability, and future roadmap decisions.
• Collaborate with other product and platform teams across product lines to leverage operational synergies, shared capabilities, and best practices.

What you'll need

• Experience in IT operations or software development in complex business environments
• Proven experience as a team player
• Strong communication skills
• Knowledge of Information Technology Service Management (ITSM)
• Familiarity with DevOps tools
• Awareness of authentication protocols
• Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure)

Nice to have

• Experience in a drug discovery or scientific research setting
• Skills in Computer Programming, Computer Science, Data Science

Details

• Location: Hyderabad, India
• Work mode: Hybrid