Technology OpS Support Practitioner

Overview

Handle complex technical issues in OSD and Intune management, provide guidance to analysts, and ensure adherence to ITIL and organizational standards.

What you'll do

• Lead deployment and configuration of Windows/macOS endpoints through OSD and Intune.
• Implement, monitor, and enforce Intune policies, security baselines, and compliance profiles.
• Apply OS patches, firmware updates, driver updates, and fix vulnerabilities across endpoints.
• Design and maintain automation scripts for device onboarding, updates, and remediation.
• Identify recurring incidents and assist in root cause analysis and problem management.
• Provide L2/L3 support and guidance to analysts.
• Document technical procedures and maintain knowledge articles.
• Participate in CAB discussions for Intune/OSD changes, patches, or automation scripts.

What you'll need

• Minimum 3 years of experience in Microsoft Intune.
• 15 years full time education.
• Must have skill: Microsoft Intune.
• Advanced experience with OSD, Intune, Autopilot, and deployment automation.
• Strong PowerShell, Python, or scripting knowledge.
• Deep understanding of device compliance, driver management, and firmware updates.
• ITIL process certification or equivalent experience.
• Ability to troubleshoot complex device issues.
• 4–5 years in endpoint management, OSD, and Intune with exposure to L2/L3 support.

Details

• Based at the Gurugram office.