Technology Support Engineer

Overview

A Technology Support Engineer role resolving incidents and problems across multiple business system components, ensuring operational stability, and serving as the escalation point for complex Linux infrastructure issues.

What you'll do

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Serve as the primary L3 escalation point for complex Linux infrastructure incidents.
• Perform deep-dive root cause analysis involving kernel, networking, storage, and application layers.
• Lead post-incident reviews and define and track corrective action plans.
• Manage performance profiling and capacity planning.
• Architect, deploy, and manage RHEL-based environments across bare metal, virtualisation (VMware/KVM), and cloud.
• Administer Red Hat Satellite for lifecycle management, patch orchestration, and content views.
• Configure and manage RHEL High Availability clusters (Pacemaker / Corosync).
• Manage IdM (Identity Management) / FreeIPA for centralised authentication and authorisation.
• Implement and troubleshoot SELinux policies, audit frameworks, and compliance hardening (CIS/STIG).
• Manage Red Hat Insights for proactive risk detection and remediation.
• Design, deploy, and manage Linux workloads on AWS (EC2, Auto Scaling, EBS, EFS, S3, VPC).
• Implement IAM roles, security groups, and network ACLs following least-privilege principles.
• Use AWS Systems Manager (SSM) for patch management, run commands, and session management.
• Manage CloudWatch monitoring, alarms, and log groups for Linux infrastructure.
• Participate in cloud cost optimisation exercises (right-sizing, reserved instances, spot usage).
• Support migration of on-premises Linux workloads to AWS.
• Develop and maintain Ansible roles and playbooks for configuration management at scale.
• Author shell and Python scripts to automate operational tasks, reporting, and remediation.
• Integrate with CI/CD pipelines (Jenkins / GitLab CI) for infrastructure automation.
• Implement infrastructure-as-code practices using Terraform or CloudFormation (basic).
• Manage code repositories and review peers' automation scripts for quality and security.
• Mentor CL-11 and CL-12 administrators and conduct technical knowledge-sharing sessions.
• Define and enforce operational standards, SOPs, and runbooks.
• Participate in CAB review change risk assessments and provide technical sign-off.
• Contribute to audit readiness and compliance reviews.

What you'll need

• Minimum 3 years of experience in Linux Architecture (must-have skill).
• Proficiency in Linux Architecture.
• Strong knowledge of system administration and troubleshooting in Linux environments.
• Experience with scripting languages to automate routine tasks and improve efficiency.
• Familiarity with monitoring tools and performance tuning for Linux systems.
• Ability to analyze logs and system metrics to identify and resolve issues.
• Understanding of networking concepts and their application within Linux systems.
• 15 years full time education.
• RHCSA certification (required).
• RHCE (Red Hat Certified Engineer) certification (required).
• AWS Certified SysOps Administrator – Associate or AWS Certified Solutions Architect – Associate (required or to be achieved within 6 months).

Nice to have

• RHCA (Red Hat Certified Architect) or relevant RHEL specialist certification (highly desirable).
• AWS Certified DevOps Engineer – Professional (desirable).

Details

• Location: Bengaluru office.