Technology Support Engineer

Overview

As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components to maintain operational stability, manage change requests, and keep documentation current.

What you'll do

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Act as an SME, collaborate with and manage the team to perform, and be responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for your immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
• Lead efforts to document and update knowledge base articles to support efficient troubleshooting and knowledge sharing.
• Monitor system performance and operational stability, identifying potential risks and recommending preventive measures.

What you'll need

• Minimum 5 years of experience in VMware Virtualization Administration.
• 15 years full time education.
• Proficiency in VMware Virtualization Administration.
• Experience in managing virtualized environments, including deployment, configuration, and maintenance of virtual machines and hosts.
• Strong understanding of virtualization concepts, storage management, and network integration within virtual environments.
• Ability to troubleshoot complex issues related to virtual infrastructure and coordinate with cross-functional teams for resolution.

Nice to have

• Familiarity with automation tools and scripting to optimize virtualization operations and improve efficiency.

Details

• Location: Bengaluru office.