Technology Support Engineer

Overview

Resolve incidents and problems across multiple business system components to ensure operational stability. Create and implement Requests for Change, update knowledge base articles, and collaborate with vendors and service management teams on issue analysis and resolution.

What you'll do

• Resolve incidents and problems across multiple business system components.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Collaborate with and manage the team to perform as an SME.
• Make team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate with vendors and internal stakeholders to facilitate effective problem resolution.
• Lead efforts to document and share best practices and lessons learned within the team.
• Support junior team members by providing guidance and knowledge sharing to enhance their skills.

What you'll need

• Minimum 5 years of experience in SAP BW/4HANA Data Modeling & Development.
• Proficiency in SAP BW/4HANA Data Modeling & Development.
• Experience designing and implementing data models within SAP BW/4HANA environments.
• Strong understanding of data extraction, transformation, and loading processes.
• Ability to troubleshoot and optimize data flows and system performance.
• Familiarity with SAP system integration and data warehousing concepts.
• Skill in collaborating with cross-functional teams to deliver technical solutions.
• 15 years of full-time education.

Details

• Based at the Hyderabad office.