Technology Support Engineer

Overview

Resolve incidents and problems across business system components to maintain operational stability. Manage change requests, improve troubleshooting documentation, and collaborate with vendors and service management teams.

What you'll do

• Resolve incidents and problems affecting business system components.
• Create and implement Requests for Change.
• Update knowledge base articles and support documentation.
• Monitor system performance and escalate issues when necessary.
• Collaborate with vendors and internal teams on issue analysis and resolution.
• Support junior team members through technical guidance and knowledge sharing.
• Engage stakeholders to address operational challenges.

What you'll need

• At least 3 years of experience in Workplace Technology Solutions.
• Proficiency in Workplace Technology Solutions.
• Strong problem-solving skills for complex technical issues.
• Experience managing and implementing Requests for Change.
• Ability to collaborate with vendors and internal teams.
• Good communication skills.
• 15 years of full-time education.

Details

• Based at the Bengaluru office.