Trust & Safety Analyst

Overview

Quality auditor role within Accenture's Trust & Safety offering, responsible for the quality assurance and safety of work performed by Trust and Safety resources, covering content moderation and responsible AI scope.

What you'll do

• Perform quality audits and ensure the safety of content, so the service meets client and organisation goals and standards of quality and responsible AI.
• Enforce defined policy guidelines for all workflows assigned under the Content Moderation or responsible AI scope.
• Share timely quality and responsible AI insights to drive process improvements.
• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Improve prompt perturbation techniques for interrogating large language models.
• Understand and stay updated on changing client policies and guidelines.
• Investigate, resolve, research and relay complex content issues to the broader Trust and Safety team to optimise team processes and increase efficiency.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and (insert language) skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making (approval and rejection) skills.

Details

• Exposure to potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious), directly or inadvertently.
• Possible exposure to flashing lights or contrasting light and dark patterns.
• Active participation in Accenture's wellbeing support program designed for the Trust & Safety community is required.