Trust & Safety Analyst

Overview

Trust & Safety Analyst role performing quality audits and safety oversight of Trust & Safety resources' work on user content, within Accenture's Trust and Safety offering for platform companies.

What you'll do

• Be responsible for quality audits and safety of content, ensuring the service meets client and organisation goals and standards of quality and responsible AI.
• Enforce defined policy guidelines for all workflows assigned under the Content Moderation or responsible AI scope.
• Ensure timely quality and responsible AI insights are shared to drive process improvements.
• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Improve prompt perturbation techniques for interrogating large language models.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, research and relay complex content issues to the broader Trust and Safety team to optimise team processes and increase efficiency.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesising and analysing information from multiple streams.
• Strong critical thinking and decision-making (approval and rejection) skills.

Details

• Role may expose you to disturbing, objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious).
• Due to the nature of the role, you may be exposed to flashing lights or contrasting light and dark patterns.
• Active participation in Accenture's wellbeing support program designed for the Trust & Safety community is required.
• Location: Bengaluru.