Trust & Safety Associate

Overview

Review, classify and act on user-generated content for a client's trust and safety operations, including investigating escalated issues and supporting responsible AI work.

What you'll do

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and stay updated on changing client policies and guidelines
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy and consulting work
• Investigate, resolve and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice and other sensitive areas
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy

What you'll need

• Any graduation
• 1 to 3 years of experience
• Bengali language ability: elementary
• Excellent comprehension, communication and English skills
• Strong coping, emotional resilience and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for responsible AI, the internet, internet platforms and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Details

• Location: Hyderabad
• Exposure to objectionable or disturbing content, including graphic, violent, sexual or egregious material, and flashing lights or contrasting light and dark patterns
• Active participation in Accenture's well-being support program for the Trust & Safety community