Senior Specialist, Fraud (L05)

Overview

Senior Specialist, Fraud (L05) handles inbound customer calls and provides fraud controls, ensuring compliance with regulatory requirements and industry standards, within the Fraud Operations team.

What you'll do

• Effectively respond to and handle verbal and written customer inquiries daily.
• Reconsider applications for credit approval.
• Validate addresses on applications to promote First Call Resolution.
• Deliver on key performance metrics, i.e. Productivity, Quality, Compliance, Schedule Adherence and Unscheduled Absenteeism.
• Deliver required metrics on time while remaining compliant.

What you'll need

• Minimum 10+2 or above.
• Minimum 0-3 years of experience.
• Flexibility to work night and rotational shifts and weekend coverage.
• Strong written and oral communication and interpersonal skills.
• Demonstrated self-starter as well as a team player.
• Ability to analyze data and offer effective solutions.
• Demonstrated ability to handle and prioritize multiple tasks.

Details

• Work timings: rotational shifts and rotational offs, 8:00 AM EST to 12:00 AM EST.
• Job family group: Fraud Operations.