Trust & Safety Associate

Overview

Trust & Safety Associate role focused on reviewing and moderating user-generated content and supporting responsible AI work for Accenture's platform clients.

What you'll do

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and stay updated on changing client policies and guidelines
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy

What you'll need

• Any graduation
• 1 to 3 years of experience
• Arabic - elementary language ability
• Excellent comprehension, communication, and English skills
• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Details

• May be exposed to objectionable or disturbing content, including graphic, violent, sexual, or egregious material, and may expose AI systems to adversarial scenarios
• Requires active participation in Accenture's Trust & Safety well-being support program
• Location: Hyderabad