Uat / Analytics Ops & Ktlo Analyst

Overview

Coordinate UAT, regression testing and daily operational reporting (KTLO) for data feeds, dashboards, workflow applications and approved AI-assisted tools, including platform transitions.

What you'll do

• Coordinate UAT and regression testing for data feeds, dashboards, workflow applications and approved AI-assisted tools.
• Translate approved acceptance criteria into practical business scenarios, exception cases and source-to-report validation checks.
• Execute daily, weekly and monthly reporting schedules, verifying source readiness, data loads, refresh status, report availability and distribution controls.
• Reconcile record counts, financial totals and agreed business outcomes across source systems, governed data models and reports.
• Support platform and reporting transitions, including Snowflake to Microsoft Fabric and Tableau to Power BI, Streamlit or agentic-reporting solutions.
• Record defects, retest fixes and compile clear UAT, reconciliation and release-readiness evidence for business and release owners.
• Monitor scheduled data processes and perform authorized reruns, restarts, relinking and documented recovery procedures.
• Triage incidents and service requests, resolve routine issues within approved runbooks and escalate platform or production issues to the appropriate owner.
• Maintain test cases, runbooks, control checklists, operating calendars, handoff records and service-performance metrics.
• Use approved AI-assisted and automation tools to improve testing, validation and operational support while ensuring human review and controlled release.
• Support users through service communications, practical training, usability feedback and exception-handling guidance.

What you'll need

• 7+ years of relevant professional experience, with a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Demonstrated experience coordinating user acceptance testing or regression testing for data, reporting or workflow solutions.
• Experience executing recurring operational or reporting services against fixed production schedules and documented procedures.
• Working knowledge of Microsoft Excel and SQL-based data reconciliation, including the ability to compare counts, totals and business outcomes across sources and reports.
• Experience documenting acceptance criteria, test scenarios, test results, defects, retesting evidence and unresolved exceptions.
• Ability to distinguish between source-data, data-layer and report-behaviour issues and clearly explain their business impact.
• Ability to follow controlled runbooks, perform authorized first-line recovery and escalate issues when documented procedures do not resolve them.
• Experience validating real-world business scenarios, edge cases and exception conditions.
• Ability to validate automated or AI-assisted outputs through human review and documented testing.
• Strong written and verbal communication skills for working with business users, onshore leads and technical teams.
• Ability to communicate service disruptions, incident status, recovery expectations and operational handoffs clearly.
• Strong attention to detail, documentation discipline and the ability to meet recurring service deadlines.

Nice to have

• Knowledge of order-to-cash processes, billing, claims, unbilled reconciliation, adherence reporting or workforce scorecards.
• Experience with Snowflake and Microsoft Fabric.
• Experience validating reports or dashboards developed in Power BI, Tableau or Streamlit.
• Familiarity with Business Objects, Microsoft Access, Power Automate and virtual desktop environments.
• Experience supporting scheduled data loads, dashboard refreshes, report distribution processes or KTLO operations.
• Experience with test automation, automated reconciliation or operational monitoring.
• Familiarity with GitHub or another source-control platform.
• Experience using approved AI-assisted tools or agentic-reporting solutions within controlled business processes.
• Experience supporting platform migrations or comparing legacy and replacement reporting behaviour.
• Familiarity with release-readiness documentation, operational controls, incident management and service metrics.
• Experience preparing user guidance, training materials or adoption support for reporting and workflow tools.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.