BI Support & Ticket Resolution Analyst

Overview

Combines hands-on BI development with production support, building assigned Power BI and Streamlit components under the direction of a BI Lead, and delivering bounded production fixes.

What you'll do

• Take direction from a BI Lead and deliver assigned work against approved requirements, technical patterns, priorities and acceptance criteria.
• Build and enhance assigned Power BI report pages, visuals, filters, drill-through, calculations and reusable report components.
• Implement approved measures, calculated columns, relationships, field parameters and metadata in assigned semantic-model components without redefining business metrics.
• Build assigned Streamlit screens, workflows, validations, interactions and supporting Python logic when included in solution scope.
• Configure or support approved integrations with Snowflake, Dataverse, Power Automate, APIs and other governed services.
• Triage Jira or ServiceNow tickets, reproduce defects and deliver bounded fixes for calculations, filters, refreshes, access, downloads, write-back, formatting, workflows and mismatched values.
• Create and execute unit, regression and UAT tests, validate results against acceptance criteria and document evidence and required approvals.
• Maintain technical documentation, ticket notes, release evidence, known-error records and troubleshooting guides, and support approved deployments.

What you'll need

• 8+ years of relevant professional experience, with a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
• Hands-on Power BI development experience, including report authoring
• Hands-on Power BI development experience with visuals, filters and interactions
• Hands-on Power BI development experience with DAX or comparable calculations
• Hands-on Power BI development experience with semantic models
• Demonstrated experience building BI components from defined requirements
• Demonstrated experience enhancing analytical application components from defined technical patterns
• Demonstrated BI or analytical application development experience, not only ticket support
• Working knowledge of SQL and data integrations
• Working knowledge of refresh processes and role-based access
• Working knowledge of systematic production troubleshooting
• Experience with structured testing, change control, technical documentation, deployment support and clear stakeholder communication

Nice to have

• Practical Streamlit experience building data applications is strongly preferred
• Practical Python experience building data applications is strongly preferred
• Experience with Power Platform
• Experience with Snowflake SQL
• Experience with APIs
• Experience with Git
• Experience with deployment pipelines
• Experience with Jira
• Experience with ServiceNow
• Experience with UAT tooling
• Tableau experience is a plus, not a requirement

Details

• Work location: Bangalore, Hybrid