Veradigm Outcome Executive - Provider

Overview

The Veradigm Outcome Executive (VOE) is Veradigm's most senior client-facing individual contributor, responsible for the full strategic relationship across a portfolio of enterprise ("BIG") accounts.

What you'll do

• Serve as the primary strategic partner to C-suite and senior practice leadership within an assigned portfolio of enterprise accounts, owning the full client relationship across clinical, operational, and regulatory touchpoints.
• Build and maintain executive-level relationships through frequent on-site visits, quarterly business reviews (QBRs), and proactive engagement.
• Understand and document client business plans and clinical objectives; develop and execute annual account plans focused on retention, optimization, and expansion.
• Analyze client financial position and utilization data to identify whitespace, growth opportunities, and churn risk; translate findings into actionable pipeline and sales strategy.
• Drive ACV quota attainment and MBO performance through pipeline management, accurate forecasting, and timely opportunity progression.
• Advocate internally for client needs, surfacing product feedback, coordinating cross-functional issue resolution, and representing the client voice in roadmap and strategy discussions.
• Partner with Consulting, Support, and A/R to ensure seamless delivery and proactive resolution of at-risk situations before they affect retention.
• Maintain deep knowledge of EHR systems, practice workflows, revenue cycle operations, and the applicable healthcare regulatory landscape to credibly advise executive stakeholders.
• Conduct whitespace and competitive analysis to expand Veradigm's footprint within each account and identify new use cases.
• Manage an assigned portfolio of enterprise accounts with a focus on retention, renewal, and incremental expansion; serve as the primary day-to-day contact for client stakeholders.
• Build and maintain trusted relationships with practice leadership and administrative decision-makers; conduct regular account reviews throughout the contract lifecycle.
• Develop and execute account plans focused on client health, product optimization, and expansion; participate in QBR preparation and delivery with senior VOEs.
• Identify whitespace and expansion opportunities within the account base; develop and progress pipeline with support from sales leadership and overlay resources.
• Monitor account health indicators and coordinate cross-functional response (Support, Consulting, A/R) to proactively address at-risk situations.
• Maintain accurate and timely CRM records including opportunity data, account activity, and forecast inputs.
• Represent the client voice internally, surfacing feedback, flagging escalation risks early, and partnering with product and service teams to resolve client issues.

What you'll need

• 10+ years of experience in healthcare IT with a cross-functional background in sales, consulting, or client success.
• Demonstrated track record of building and sustaining C-suite relationships with clinical and administrative stakeholders.
• Deep knowledge of EHR systems, ambulatory or payer workflows, and healthcare revenue cycle operations.
• Proven ability to manage and grow a complex enterprise account portfolio with consistent quota attainment.
• Strong business acumen: able to analyze client financial data, build account plans, and connect Veradigm solutions to measurable client outcomes.
• High emotional intelligence; skilled at anticipating friction, navigating organizational complexity, and maintaining long-term trust.
• Healthcare regulatory and operational fluency; understands the clinical and business context driving client decisions, not just the technology.
• Proficiency with CRM platforms (e.g., Salesforce) and standard business productivity tools.

Nice to have

• Experience working across multiple Veradigm market segments: provider, payer, or life sciences.
• Prior exposure to product feedback loops, customer advisory boards, or formal voice-of-customer programs.
• Familiarity with Veradigm's product and service portfolio or comparable EHR/practice management platforms.
• Bachelor's degree in Business, Healthcare Administration, Life Sciences, or a related field.

Details

• Location: Remote, US.
• Visa sponsorship is not offered for this position.
• Applicants must be legally authorized to work in the United States or Canada.