Vice President, Loan Against Property Product Lead, Consumer Banking Group

Overview

Lead the Loan Against Property (LAP) product's performance analytics, MIS and dashboards, client lifecycle and tech journeys, and product governance and compliance, while leading a small to medium-sized team.

What you'll do

• Lead analysis of LAP product performance, identifying trends, opportunities and risks to inform strategic decisions.
• Design and execute data analytics strategies to track KPIs across the LAP product lifecycle, such as portfolio health, acquisition rates, churn and profitability.
• Formalise performance reports, management information systems (MIS) and dynamic business dashboards for senior management and product teams.
• Optimize the end-to-end client journey for LAP customers, from acquisition and onboarding to servicing, retention and off-boarding, through digital transformation and technological enhancements.
• Act as primary liaison for LAP governance, analytics and tech journey matters with internal and external stakeholders, including Compliance, Operations, Technology (including local tech teams), Risk, Audit, Legal and Business teams.
• Lead, mentor and develop a high-performing team, fostering excellence, collaboration and continuous improvement.
• Establish and maintain robust governance frameworks for the LAP product, ensuring compliance with internal policies, external regulations and industry best practices.
• Develop, implement and monitor product governance policies, procedures and controls for the LAP portfolio.
• Ensure all LAP products and processes adhere to relevant regulatory guidelines and internal compliance standards.
• Collaborate with the Technology team to ensure data integrity, implement analytical tools and support system enhancements related to LAP products and client data.
• Work with the Compliance and Risk teams to assess and mitigate risks associated with LAP products and operations.
• Represent the LAP product function in governance forums, audit reviews and regulatory discussions.
• Drive cross-functional initiatives with Operations to streamline processes, resolve operational bottlenecks and improve service delivery for LAP customers.
• Engage with Marketing and Sales teams to refine client acquisition strategies and product positioning based on analytical insights.
• Manage and prioritize multiple projects simultaneously, ensuring timely delivery and effective resource allocation.
• Foster a collaborative environment, managing relationships and expectations with diverse internal and external stakeholders.
• Identify opportunities for process improvement and digital transformation within the LAP client lifecycle to enhance efficiency and customer experience.

What you'll need

• 10-15 years of progressive experience in product management, governance, business analytics or a related field within retail banking or financial services.
• Experience managing cross-functional projects and leading small to medium-sized teams.
• CA or MBA qualification from a reputed institution.
• Sound knowledge of retail banking products, processes and regulatory guidelines pertaining to Loan Against Property in India.
• Strategic thinking and business acumen to align product governance, analytics, MIS and tech journeys with business objectives.
• Exceptional analytical and problem-solving skills to analyze complex data and develop practical solutions.
• Excellent interpersonal and communication skills to influence, negotiate and build relationships with diverse stakeholders.
• Proven ability to manage, motivate and develop a team, fostering a high-performance and collaborative culture.
• Strong understanding of end-to-end business processes and a drive for continuous improvement, particularly in optimizing tech journeys.
• Ability to thrive in a dynamic, fast-paced environment and manage change effectively.
• Basic understanding of LAP product mechanics, valuation and operational flows.
• In-depth knowledge of regulatory guidelines and compliance requirements specific to LAP (e.g., RBI norms, LTV ratios, interest rate caps).
• Ability to interpret and analyze financial and business performance metrics for MIS and dashboards.
• Familiarity with banking technology landscapes and ability to work effectively with local and regional tech teams for system enhancements and data extraction.

Details

• Location: Regional Office Mumbai.
• Employment: Full time, regular employee.
• Extensive interaction with internal teams (LAP Sales, CBG COO Team, Compliance, Risk Management, Audit, Technology, Operations, Legal, Finance, Marketing and other business units) and external parties (regulatory bodies as required, auditors, and potentially external vendors or consultants).