Vice President, Site Reliability Engineer

Overview

Lead Site Reliability Engineering strategy and delivery for critical Payment Networks Business Operations platforms, providing strategic, technical and people leadership.

What you'll do

• Define and execute the Site Reliability Engineering strategy across the organization.
• Strengthen the availability, resiliency, scalability, performance and operational readiness of applications, services and platforms.
• Influence executive and engineering stakeholders.
• Translate operational insights into measurable improvements to customer experience, risk and platform performance.
• Build and lead high-performing, globally distributed teams.
• Partner with Product, Software Engineering, Architecture, Infrastructure, Cybersecurity and other technology teams to design, build, implement and support resilient services.
• Advance adoption of modern SRE and DevOps practices, including reliability and resilience engineering, observability and service-level management, automated detection and remediation, incident and problem management, capacity and performance engineering, production readiness and change governance, CI/CD and deployment automation, risk management and regulatory compliance, operational intelligence and AI-assisted operations, and continuous learning through post-incident reviews.

What you'll need

• Proven record of operating complex, highly available, low-latency platforms.
• Proven record of building high-performing, globally distributed teams.
• Bachelor's degree in computer science, engineering, information systems or a related technical discipline, or equivalent practical experience.

Nice to have

• Experience in programming or scripting using languages such as Python, Go, Java, Bash or similar.
• Experience with Linux or Unix systems and network fundamentals.
• Experience with cloud platforms such as AWS, Azure or GCP.
• Experience with Kubernetes, containerization and orchestration.
• Experience with CI/CD and software-delivery automation.
• Experience with infrastructure as code and configuration management.
• Experience with observability platforms and OpenTelemetry-based instrumentation.
• Experience with distributed systems, APIs, messaging and streaming technologies.
• Experience with performance testing, capacity modeling and workload analysis.
• Experience with automated remediation and AI-assisted operational capabilities.
• Advanced technical, business or leadership education is beneficial but not required.
• Relevant industry certifications in cloud, reliability engineering, cybersecurity, risk management or IT service management are beneficial.

Details

• Location: Pune, India.