VME Support Engineer

Overview

VME Support Engineer role within HPE Operations' Managed Services support team, delivering Admin, Operate and Manage services for VMware vSphere and server hardware to global HPE customers.

What you'll do

• Admin, operate and manage Linux KVM servers.
• Attend daily standups and scrums.
• Respond to service alerts and take remedial actions.
• Follow Change Management processes and procedures.
• Resolve customer issues via telephone, email, or remote sessions.
• Identify and escalate issues to vendors in a timely manner according to process guidelines.
• Lead service restoration and incident resolution during major incidents (MIs).
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Perform within the team's Productivity Measure (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

What you'll need

• Strong Admin, Operate and Manage skills in VMware vSphere and server hardware.
• Strong customer focus and sensitivity in dealing with diverse cultures.
• Ability to learn and adapt quickly.
• Experience in Linux administration.
• Experience in Linux command line interface.
• Experience in HA, DRS, and other cluster features.
• Experience in virtual machine operations and configurations.
• Experience in performance monitoring and performance charts.
• Experience in networking at Linux and KVM level.
• Experience in storage, iSCSI, FC, software iSCSI, and RDM configurations.
• Experience in Linux security and hardening.
• Advanced understanding of Linux, DHCP, DNS, Active Directory/LDAP, and NFS technologies.
• Expert on one or more infrastructure components: compute, storage (iSCSI and FC), or network.
• Understanding of Docker containers.
• Understanding of scripting (Shell, Python, VMware PowerCLI).
• Understanding of cloud management tools such as OpsRamp, Logz.io, Aruba Fabric Composer, and Morpheus.
• Excellent communication skills.
• Ability to work in a cross-functional team.
• Understanding of CI/CD and DevOps methodologies.
• Ability to work in a fast-paced, iterative environment.
• Ability to influence and drive change.
• Ability to provide technical leadership.

Details

• Hybrid role: on average 2 days per week from an HPE office.
• Location: Bengaluru, Karnātaka, India.
• Job level: Expert.