VP - Global Rewards and Benefits Operations

Overview

Lead the Global Reward and Performance Operations team in Bangalore, owning end-to-end delivery of global reward and performance processes, service standards, controls and continuous improvement.

What you'll do

• Build, lead and continuously develop a high-performing Global Reward and Performance Operations team, creating a culture of accountability, service excellence, coaching, engagement and continuous improvement.
• Own the end-to-end delivery of Global Reward and Performance Operations services, ensuring a standardized, scalable, well-controlled and customer-focused operating model.
• Manage service catalogue, service performance, KPIs, SLAs, capacity planning, operational governance and employee experience across all Reward and Performance operational services.
• Lead delivery of the Annual Reward Cycle, Global Calibration, Long-Term Incentive processes, Sales Incentive administration, Benchmarking, Benefits Administration, Pay Equity, Salary Survey submissions and associated governance activities.
• Drive standardization, simplification and operational excellence across global processes, reducing unnecessary local variation.
• Lead the transition of repeatable, transactional Reward activities into the Global Business Services organization, including SOPs, knowledge transfer, readiness planning and hypercare support.
• Establish clear operating interfaces between Reward Operations, Reward Advisory, Centres of Excellence, HR Business Partners, Payroll, Global Mobility and other stakeholders.
• Own operational controls, audit readiness, compliance, risk management and data governance across Reward and Performance processes, including oversight of critical Workday and Payroll integrations.
• Partner with the Rewards Global Process Lead and Rewards COE to identify and implement automation, analytics, reporting and technology solutions.
• Develop and maintain effective partnerships with external vendors and service providers, ensuring high-quality delivery and continuous improvement.
• Lead continuous improvement initiatives through measurement, process optimisation, customer feedback and operational performance reviews.
• Support the evolution of the Reward operating model, including assessing integration of Compensation and Benefits operations into a unified Total Rewards service model aligned with the Reward Hub strategy.
• Drive and oversee ARC project delivery, Global Calibration, E-deltip, SIP, Benchmarking, Pay Equity projects and Salary Survey submission, including stakeholder management, financial control, governance and execution.
• Apply project management principles and ensure adherence to project management methodology and tools.
• Ensure required actions are executed in Workday and other systems to enable the Annual Reward Cycle, and that data supports the processes accurately.
• Partner with HR Business Partners, Reward Managers, Executive Reward, Shares, Global Mobility, Process Governance and Payroll teams so stakeholders understand and can perform their responsibilities.
• Partner with Reward COE teams on critical priorities and operational decisions.
• Partner with the Payroll team to align ways of working so Annual Reward Cycle payments are executed accurately.
• Partner closely with the Power BI and automation team to simplify processes and reporting for wider audiences, including HR teams.
• Partner with external vendors on Benchmarking and Pay Equity projects and processes to run operations and achieve continuous improvement.

What you'll need

• At least 12 years of progressive experience in global Reward and Performance Operations, HR Operations or HR service delivery, with substantial responsibility for compensation and reward processes.
• Demonstrated experience leading end-to-end annual reward and performance cycles, including global calibration, benchmarking, pay equity, salary survey submissions and incentive processes.
• Strong operational knowledge of Workday and its use in reward and performance processes, with the ability to translate business requirements into accurate, scalable system execution.
• Proven success building, leading and developing high-performing teams in complex, global and highly matrixed organisations, with a strong focus on coaching, engagement and delivery resilience.
• Experience managing complex, deadline-critical programmes using disciplined project management, governance, financial control and risk management.
• Strong understanding of data governance, regulatory requirements, internal controls and the interdependencies between reward processes, HR systems and payroll.
• High level of numerical and analytical capability, with a track record of using data to identify risk, improve decisions and strengthen operational performance.
• Demonstrated ability to simplify and standardise processes, use automation and reporting effectively, and embed a culture of continuous improvement.
• Exceptional stakeholder management and influencing skills, with the credibility to partner with CHROs, senior HR leaders, Global Centres of Expertise, HR Business Partners, Payroll and other cross-functional teams across geographies.
• Ability to connect Reward and Performance Operations with the broader people strategy, including talent, workforce planning and regulatory priorities, while maintaining a strong focus on employee experience.
• Experience managing external partners and vendors against clear service, quality and commercial expectations.
• A relevant degree or equivalent professional experience is required.

Nice to have

• A recognised Reward, HR or project management qualification.

Details

• Location: Bangalore Karle Town SEZ, India.
• Worker type: Regular.
• Reports to the Head of People Experience.
• Level 4A, Vice President.