Manager - Billing Operations

Overview

Manage the standard Operational Finance activities for the market, build a successful team, manage process risk and drive continuous improvement initiatives across multiple processes.

What you'll do

• Review and implement process controls to ensure Operational Finance deliverables are achieved on an accurate and timely basis
• Maintain and review documentation ensuring compliance to policies and audit requirements
• Ensure clear governance to manage changes to Master Data and its impact across multiple systems and processes, including definitions and mapping rules
• Develop and deliver on key process performance indicators
• Effectively manage the team and its deliverables, focusing on utilisation, effectiveness, cross training and engagement
• Drive delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies
• Engage closely with Commercial Finance and Financial Control teams, and other internal and external stakeholders to resolve key process issues
• Effectively manage risk and escalations where process deficiencies are identified
• Manage the monthly financial process, working with the internal planning, activation and billing teams and the client
• Discuss reporting and billing questions, resolve variances in billed vs. planned, and close out quarterly POs 90 days after MOS
• Keep track of and monitor active POs / authorizations
• Ensure discrepancies are resolved within 90 days after MOS
• Provide timely, accurate and meaningful information and reports to the AOR Leadership Team and to the client, including monthly and quarterly reporting required by the client
• Develop and manage group operations systems, controls, policies and procedures
• Assist with internal and external audits
• Build trusting, collaborative relationships with clients and the AOR Leadership Team
• Stay on top of business and client/agency concerns to head off issues early
• Invest time to investigate opportunities to provide better reporting and analysis support
• Ensure collaboration among all groups and foster great teamwork
• Provide appropriate management updates and solicit feedback and direction when appropriate
• Ensure key information is provided to the team regarding client/internal agency issues and changes in account status
• Actively keep current with industry trends, tools, systems, research, resources and associations
• Respond appropriately to problems and issues and seek lasting solutions rather than quick fixes
• Ensure appropriate Finance/Accounting staff utilization
• Provide guidance to team members and nurture/promote a team environment
• Train, motivate and develop new Assistants/Associates on billing/budget management procedures
• Construct and deliver accurate, honest and timely performance management documents

What you'll need

• 10+ years' experience in Agency Media Operations, developing and managing process, policy and procedure
• Knowledge of accepted accounting principles and practices
• Knowledge of auditing principles and practices
• Strong systems and analytical skills
• Strong attention to detail, solid business instincts, and the ability to thrive in a fast-paced environment
• High-level proficiency in MS Word, PowerPoint, Excel and Outlook

Details

• Location: Bangalore
• Time type: Full time
• Contract type: Permanent