Web Operations Quality Analyst

Overview

Monitor and analyze web operations health and quality outputs, drive issue resolution, and translate technical findings into business impact for Concentrix's Technical Products and Services team.

What you'll do

• Monitor and analyze outputs from automated site health, accessibility, availability, performance, and broken-link scanning tools, ensuring timely identification and escalation of issues.
• Partner with cross-functional stakeholders across business, product, engineering, and support teams to drive issue resolution, track progress, and ensure accountability through closure.
• Perform Closed Loop Corrective Action (CLCA) analysis to identify root causes, implement preventive measures, and improve operational processes.
• Correlate monitoring and practice scan results with customer-impacting metrics, business KPIs, and digital experience indicators to establish causation, prioritize remediation efforts, and measure business impact.
• Develop and deliver executive-ready reports, dashboards, and insights that communicate trends, risks, operational health, and improvement opportunities to stakeholders and leadership teams.
• Drive continuous improvement initiatives by identifying recurring issues, process gaps, and opportunities to enhance monitoring effectiveness, reporting capabilities, and overall customer experience.
• Act as a liaison between technical and business teams, translating complex findings into actionable recommendations and business outcomes.

What you'll need

• 5+ years of experience in Business Operations, Digital Operations, Site Reliability, Web Analytics, Data Analysis, or related operational roles.
• Strong analytical skills with the ability to interpret large datasets, uncover trends, perform root cause analysis, and generate actionable business insights.
• Experience working with monitoring platforms, automated testing tools, dashboards, reporting solutions, or website operational health metrics.
• Demonstrated ability to collaborate and influence stakeholders across multiple organizations, driving accountability and timely issue resolution.
• Strong understanding of customer experience metrics, operational KPIs, and the ability to connect technical issues with business impact.
• Excellent written and verbal communication skills, including the ability to present findings, recommendations, and status updates to leadership and cross-functional teams.

Nice to have

• Knowledge of Dell.com architecture, digital platforms, accessibility standards, web monitoring solutions, and customer experience measurement frameworks.
• Understanding of web technologies including HTML, CSS, JavaScript, and modern website monitoring practices.
• Familiarity with incident management, problem management, CLCA methodologies, and continuous improvement frameworks.

Details

• Location: Hyderabad, Raidurg Village B7 South Tower, Serilingampally Mandal, Divya Sree Orion.
• Employment type: Full time.