West Coast PCB Senior Field Supervisor - West Covina

Overview

Senior Field Support Supervisor leading pre- and post-sales customer service and support delivery for KLA's electronics inspection and metrology customers.

What you'll do

• Provide supervisory direction for pre- and post-sales services and support to clients and customers.
• Lead customer retention (CRM) activities, including participating in resolution of customer concerns and defining and developing a customer contact strategy.
• Analyze operational processes and procedures and perform training needs assessments to identify service delivery improvements.
• Execute defined customer service department procedures.
• Liaise between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
• Review and submit warranty claims.
• Handle return materials authorization (RMA) processes to ensure customer returns, exchanges, service and repairs are completed with speed and accuracy.
• Select, develop and evaluate personnel to ensure efficient operation of the function.
• Provide direct supervision to exempt employees and/or skilled nonexempt employees (technicians, designers, support personnel) and act as advisor to unit or sub-units.

What you'll need

• Bachelor's degree with 2+ years of experience as a lead or supervisor of a technical team, or equivalent combination of experience and education.

Details

• Travel required to support the customer base; estimated travel is 40%.
• US citizenship required by customers.
• Primary location: USA-CA-West Covina.