Field Service Engineer 2 - Colorado

Overview

Field Service Engineer 2 is responsible for customer success, partnering with customers to install and maintain hardware and resolve complaints, and serving as an engineering consultant during pre- and post-sales activities.

What you'll do

• Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientists/Specialists, and Territory Account Managers
• Demonstrate technical competence while installing, upgrading, repairing, and maintaining instrument systems in defined territory
• Utilize and maintain up-to-date Service and training manuals, Field Service Bulletins, SOPs, and facilitate remote connectivity to customer instrumentation
• Provide technical support to customers, junior engineers, colleagues, and contractors
• Coordinate and prioritize service requests to establish best intervention method and ensure customer satisfaction
• Ensure proper inventory levels and control accuracy of service parts to promote first time fix
• Work in conjunction with sales and marketing staff to coordinate new system placements, discover leads, promote upgrades, and timely contract renewals
• Establish and maintain relationships with key customers and the existing customer base to ensure their success utilizing our products and services
• Remain compliant with administrative responsibilities and business rules, and demonstrate knowledge when working in regulated environments

What you'll need

• Bachelor's Degree in Electrical/Electronics Engineering, Mechanical Engineering, or related degree and a minimum of 2 years of related experience; or applicable military experience; or equivalent
• Minimum two years relevant Field Service experience
• Willing to travel within Colorado and Wyoming
• Must be willing to travel up to 50%
• Ability to operate as an independent contributor and as a cooperative member of a team
• Proven problem solving ability
• Strong verbal and written communications skills
• Experience with optical alignments, robotics, electrical/electronics, and mechanical systems
• Familiarity with genomics, sequencing applications, and bioinformatics
• Basic knowledge of general lab best practices and lab safety
• Demonstrated ability to resolve customer issues while maintaining positive customer relations
• Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situations

Details

• Location: Colorado and Wyoming territory
• Travel up to 50%
• Not eligible for visa sponsorship